Sales Policy – ZENTOPIC

Effective Date: February 24, 2025

At ZENTOPIC, we aim to provide the best shopping experience for our customers, ensuring that our products meet the highest standards of quality and luxury. This Sales Policy outlines the terms and conditions under which we sell our products. By making a purchase through ZENTOPIC, you agree to abide by this policy.

1. Product Availability

All products listed on our website are subject to availability. While we make every effort to ensure that products are in stock, there may be instances when an item is temporarily out of stock or discontinued. If the item you ordered is unavailable, we will notify you and offer you an alternative or a full refund.

2. Pricing

  • All prices listed on our website are in U.S. dollars (USD) and may include applicable taxes unless stated otherwise.
  • Prices are subject to change without notice. However, the price at the time of purchase will be the final price for that transaction.
  • Discounts and promotions may be applied at checkout, but are only valid during the specified promotional period. These discounts cannot be combined with other offers unless stated otherwise.

3. Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other secure payment methods as indicated on the checkout page.

Payments will be processed securely and charged to your selected payment method. By providing your payment details, you confirm that you are authorized to use the payment method and that the information provided is accurate.

4. Order Confirmation

Once your order is placed, you will receive an email confirming the details of your purchase. This email serves as confirmation that we have received your order. Please review your order details carefully, and contact us immediately if there are any errors.

5. Order Processing and Shipping

  • Processing Time: Orders are typically processed within 1-2 business days. However, please allow additional time during peak seasons or promotional events.
  • Shipping: We offer domestic and international shipping. Shipping times and costs will vary based on your location and the shipping method chosen during checkout.
  • Shipping Fees: Shipping fees are calculated based on your shipping address and the weight of the product(s) in your order. Shipping fees will be displayed at checkout before finalizing your purchase.

Once your order has been shipped, you will receive a tracking number via email. Please use this tracking number to check the status of your shipment.

6. International Orders

For international orders, please be aware of the following:

  • Customs duties, taxes, and import fees may apply based on your location and are the responsibility of the customer.
  • International shipping times may vary, and we are not responsible for delays caused by customs processing.

7. Sales Tax

Sales tax is applied to orders shipped within the United States, as required by law. The applicable tax will be calculated and added during checkout based on your shipping address.

8. Cancellations

Once an order is placed, we are unable to modify or cancel the order unless the item has not been shipped. If you wish to cancel your order, please contact us immediately at contact@zentopic.xyz, and we will do our best to assist you.

9. Returns and Exchanges

Please refer to our Refund and Return Policy for information about returns, exchanges, and refunds. We want you to be completely satisfied with your purchase, and we strive to make the return process as simple as possible.

10. Promotions and Discounts

  • Promotions and discounts are valid for a limited time and are subject to availability.
  • Promotional codes must be applied during checkout, and no adjustments can be made after the purchase is completed.
  • Discounts and offers may not be combined unless explicitly stated in the terms and conditions of the promotion.

11. Customer Support

If you have any questions about our products, services, or need assistance with your order, our customer support team is here to help. Please contact us at:

12. Changes to Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes to the policy will be posted on our website with the updated effective date. Please check this page periodically for any updates.

By completing a purchase at ZENTOPIC, you agree to the terms and conditions outlined in this Sales Policy. We appreciate your trust in ZENTOPIC and look forward to providing you with the finest luxury watches.

Thank you for choosing ZENTOPIC!