Delivery Policy – ZENTOPIC

Effective Date: February 24, 2025

At ZENTOPIC, we are committed to providing timely and reliable delivery of your luxury watch purchases. This Delivery Policy outlines the details regarding shipping methods, fees, and estimated delivery times. Please read through the policy to ensure you have the most up-to-date information on how we process and ship your orders.

1. Shipping Methods

We offer a variety of shipping methods to accommodate both domestic and international orders. At checkout, you will be able to choose from the following shipping options:

  • Standard Shipping: This is the most cost-effective option and usually takes between 5-7 business days (for domestic orders) after processing.
  • Expedited Shipping: For faster delivery, choose this option. Orders will typically arrive within 2-3 business days after processing.
  • International Shipping: We offer shipping to various countries around the world. Delivery times for international orders may vary based on the destination and local customs regulations.

Please note that delivery times are estimates and may be affected by factors beyond our control, including customs delays or issues with the shipping carrier.

2. Processing Time

  • Order Processing: All orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Orders placed after 3:00 PM EST may be processed the next business day.
  • Order Confirmation: After your order is placed, you will receive an email confirmation with details about your purchase. Once your order has been processed and shipped, you will receive a separate email with tracking information.

3. Shipping Fees

Shipping fees are calculated based on the shipping address, weight, and size of the item(s) ordered. The applicable shipping costs will be displayed at checkout before you confirm your purchase.

  • Domestic Shipping Fees (within the United States):
    • Standard Shipping: Calculated at checkout
    • Expedited Shipping: Calculated at checkout
  • International Shipping Fees:
    International shipping fees vary depending on the destination country. You will be able to see the shipping costs at checkout based on the delivery address.

4. Tracking Your Order

Once your order has shipped, we will send you an email with a tracking number. You can use this tracking number to track the status of your delivery through the carrier’s website. Please allow 24 hours for the tracking information to update after your order has been shipped.

5. Customs and Duties (International Orders)

For international orders, customs duties, taxes, and fees may be charged upon delivery, depending on the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price.

Please check with your local customs office to learn more about potential fees before placing an international order. ZENTOPIC is not responsible for any delays caused by customs processing.

6. Address Accuracy

It is important to provide the correct shipping address when placing your order. ZENTOPIC is not responsible for any delays or issues caused by incorrect or incomplete addresses. Please double-check your shipping address before completing your order to ensure smooth delivery.

If there are any issues with the address provided, please contact our customer service team immediately at contact@zentopic.xyz to correct the information before the order is shipped.

7. Delivery Delays

While we strive to ensure timely delivery, certain factors can cause delays, including but not limited to:

  • Weather conditions
  • High volume of orders during holidays
  • Customs delays (for international orders)
  • Issues with the shipping carrier

If you experience any significant delays with your order, please contact our customer service team, and we will do our best to assist you.

8. Shipping Restrictions

Currently, we offer worldwide shipping, but there may be certain countries or regions where shipping is unavailable due to restrictions or logistics challenges. If your country is not available for shipping, you will be notified at checkout.

9. Failed Deliveries

In the event that your delivery cannot be completed due to a mistake in the provided address, failure to collect the package, or any other issue, you will be contacted by the shipping carrier for further instructions. Any return fees due to failed delivery are the responsibility of the customer.

10. Customer Service

If you have any questions or concerns about your delivery, or if you need assistance with tracking your order, please don’t hesitate to contact our customer service team. We are here to help!